MotoCAN V2

Please export and attach the "user_settings.txt" and send to contact@lonerider.com with your order number or the email you used to place the order. 

Step 1.

Click the Menu in the top right hand corner of the Lone Rider App.

Step 2.

Select "Export User Settings"

Step 3.

Please export and attach the "user_settings.txt" and send to contact@lonerider.com with your order number or the email you used to place the order.  Please provide as much information as possible about the issue you are experiencing.

MotoCAN V1

Please export and attach the config file from STEP 1. and the event log file from Step 2. in a zipped folder and send to support@hexezcan.com 

- STEP 1. 

Open ezCAN / MotoCAN Desktop software -> hamburger menu -> Export -> Save Config

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- STEP 2. 

Open ezCAN / MotoCAN Desktop software -> hamburger menu -> Upload logs

Click “OK” 

Please add all the log files and the Config file from STEP 1 to a zip and send to support@hexezcan.com

Save the file. Choose the file with the same date as the issues where present. 

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- STEP 3

Save the files from STEP 1 and STEP 2 in a zip and send to support@hexezcan.com

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- STEP 4

Other helpful information: What is the issue you are experiencing? Please be specific and feel free to attach videos and images so we can help you as best as possible.